Last Revised: June 22, 2025

Aqui Coqui LLC and its subsidiaries (collectively, “Aqui Coqui,” “we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information through our websites, applications, and any offline interactions where this Privacy Policy is posted (collectively, the “Services”).

1. Information We Collect

We collect the following categories of personal information:

a. Information You Provide Directly

• Account Data: Name, email address, password.
   
• Profile Data: Phone number, driver’s license, address, date of birth, employer/school, biography, profile photo (some of which may be publicly visible).
   
• Vehicle Information: VIN, availability, listing photos, and trip-related uploads.
   
• Payment Details: Credit/debit card info, digital wallet credentials, and transaction history (handled by third-party providers such as Stripe).
   
• Identity Verification: ID photos, government-issued documentation, insurance details, and Social Security or SIN digits (partial).
   
• Communications: Emails, chats, phone calls, or any information you send us or exchange with other users through our platform.
• Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Aqui Coqui LLC Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Customerservice@aquicoquicarsharing.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
 

b. Information We Collect Automatically

• Usage Data: Page visits, search history, time spent on features, session timestamps, navigation paths, and referring links.
   
• Location Data: City/IP-based location and GPS data when location-sharing is enabled.
   
• Device Data: IP address, device type, operating system, browser type, screen resolution, and identifiers.
   
• Trip Data: Booking history, pricing, dates, time of use, and associated trip actions.
   
• In-Vehicle Data: For vehicles with tracking (e.g., Zubie or AirTag), we collect GPS location, odometer, fuel level, ignition state, and door/lock status.
   

c. Information from Third Parties

• Third-Party Logins: Facebook, Apple, Google profile data if you log in via those services.
   
• In-Vehicle Providers: Data collected by third-party-installed vehicle tracking systems.
   
• Background Checks: Public records, driving history, criminal background, sex offender registries, and credit reports (where allowed by law).
   
• Additional Sources: Demographic and fraud-prevention data from marketing or analytics partners.
   

2. How We Use Your Information

We use your data to provide, improve, secure, and personalize your experience on Aqui Coqui.

a. Service Operation

• Create and manage accounts
   
• Process payments
   
• Manage bookings and customer service requests
   
• Authenticate users and validate identity
   
• Communicate updates, confirmations, and reminders
   
• Enable messaging between hosts and guests
   

b. Safety and Compliance

• Detect and prevent fraud or unsafe driving
   
• Perform identity checks, creditworthiness, and legal compliance checks
   
• Investigate claims and enforce our Terms of Service
   
• Comply with legal obligations, subpoenas, or law enforcement requests
   

c. Research & Development

• Analyze trends and usage data
   
• Improve or develop new features
   
• Aggregate or anonymize data for product insights
   

d. Marketing & Advertising

• Send promotional emails or SMS (with opt-out option)
   
• Use cookies or pixels to display interest-based ads across web and mobile
   
• Deliver personalized content via advertising partners such as Google and Facebook
   

You may opt out of marketing at any time (see Section 7 below).
 

3. Sharing and Disclosure of Personal Information

We may share personal information under the following circumstances:

a. With Your Consent

When you authorize it explicitly or during a transaction (e.g., sharing your driver’s license with a host).

b. Between Hosts and Guests

Basic contact details, license info, and vehicle delivery or pickup locations are shared to facilitate bookings. Photos uploaded via “Trip Photos” may also be shared with your trip partner.

c. With Service Providers

We work with third parties for payment processing (e.g., Stripe), customer support, web hosting, vehicle tracking, insurance, and analytics. These providers may only use your data under our instructions.

d. Third-Party Platforms

If you log in or connect via social media or a third-party app (e.g., Google, Apple, Facebook), certain data will be shared as required for integration.

e. Professional Advisors

We may disclose your data to attorneys, accountants, auditors, insurers, or other professionals during legal, financial, or tax-related operations.

f. Legal Disclosures

We may disclose your information to comply with legal obligations or respond to law enforcement, regulatory, or judicial inquiries.

g. Business Transfers

If Aqui Coqui is acquired, merged, or reorganized, your data may be transferred as part of that transaction.

4. Use of Vehicle Tracking Devices

Aqui Coqui vehicles may be equipped with GPS trackers or Apple Air Tags. These devices are used exclusively for:

• Theft prevention and recovery
   
• Trip tracking and safety
   
• Emergency support
  Tampering with or disabling these devices is strictly prohibited and may result in penalties.
   

5. Marketing and Advertising

• We may use your email and phone number for advertising purposes (email, SMS, digital ads).
   
• You can opt out of marketing emails by clicking the “unsubscribe” link.
   
• For SMS, reply STOP to opt out.
   

6. Retention of Credit Card Information

Payment information is securely stored by Stripe, our third-party payment processor. Aqui Coqui does not retain full card details.
Use of your card is subject to Stripe’s Terms and Privacy Policy.

7. Your Rights and Choices

• Access & Correction: You can view or edit your data by logging in or contacting us at customerservice@aquicoquicarsharing.com.
   
• Data Deletion: You may request deletion of your account. However, we may retain data needed to:
   
  • Comply with legal obligations
     
  • Resolve disputes
     
  • Detect fraud
     
  • Enforce our policies
     
• Location Settings: You can disable location tracking via your mobile settings.
   
• Interest-Based Ads:
   
  • Block cookies in your browser
     
  • Disable mobile ad-tracking
     
  • Use privacy-focused extensions like Privacy Badger or U-Block Origin
     

8. Data Security

We use industry-standard safeguards (encryption, monitoring, secure access) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Cross-Border Transfers

Your data may be processed in the U.S. or other countries. By using our Services, you consent to the transfer of your data across borders, which may have different levels of legal protection.

10. Children’s Privacy

Aqui Coqui does not knowingly collect data from individuals under 18. If we learn we’ve received data from a minor, we’ll delete it promptly.

11. Third-Party Websites

Our Services may contain links to third-party websites or services. Their privacy practices are separate and not covered by this policy. Please review their policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Revised” date will indicate the latest version. Continued use of our Services after changes implies your acceptance.

13. Contact Us

If you have questions or would like to exercise your privacy rights, contact:

📧 customerservice@aquicoquicarsharing.com
📍 Aqui Coqui LLC, Puerto Rico

14. U.S. State Privacy Rights

Residents of certain U.S. states — including California, Colorado, Connecticut, Utah, and Virginia — may have specific rights regarding their personal information. These rights may include:

• Right to Know: You may request details about the categories and specific pieces of personal information we collect, use, or disclose about you.
   
• Right to Access: You may request a copy of the personal data we hold about you.
   
• Right to Correction: You may request corrections to inaccurate or incomplete personal information.
   
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
   
• Right to Opt-Out: You have the right to opt out of the sale or sharing of personal data for targeted advertising (though Aqui Coqui does not sell personal information).
   
• Right to Data Portability: You may request your data be provided in a portable and usable format.
   
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
   

How to Exercise Your Rights

To make a request, contact us at:
📧 customerservice@aquicoquicarsharing.com

Please include:

• Your full name
   
• The nature of your request
   
• Any email or phone number associated with your account
   

We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to act on your behalf by submitting a valid power of attorney or written authorization, along with government-issued ID.