What is your cancelation policy? You cancel your trip for free up to 24 Hours prior your scheduled arrival time. If you made a same-day reservation than you only have 1 hour to cancel for free.
Can I use my personal Insurance? Yes, you can use your personal insurance, just make your insurance company covers car sharing services.
When do I get my security deposit? These are refunded back to the customer within 5-10 business days after we receive the car.
What is the trip fee? This is a fee we charge everybody in order to support our website.
How long does it take for my driver to contact me? Once you make a reservation, your host will contact you 24-48 hours prior to you reservation. Be sure to download whatsapp, as you will be added to group where you will have a customer service representative, your host and manager all in the same group for your convenience.
What happens if I get into an accident? Call 911 and the contact your host. They will provide further guidance.
